Cancellation policy
Purchase Cancellation Policy
1. Deadline for Requesting Cancellation.
- Customers may request cancellation of their purchase within the first 24 hours after placing the order. After this period, cancellation requests will not be accepted, as the order will be considered in the process of being shipped.
2. Procedure for Requesting Cancellation.
- To request cancellation, the customer must send an email to info@gemahome.net with their order number and purchase details. They may also contact us through our customer service department at [telephone number] during business hours.
3. Refund
- If the cancellation is approved within the established time frame, a full refund will be processed using the same payment method used to make the purchase. The refund may take between 5 and 7 business days to appear in the customer's account, depending on the payment service provider.
4. Orders that have been shipped
- Once an order has been shipped, it cannot be cancelled. In this case, the customer must wait to receive the product and then follow the return policy if they wish to return the item.
5. Personalised or custom-made products
- Cancellations are not accepted for personalised or custom-made products, as they are created specifically according to the customer's specifications.
6. Products on Sale
- Products purchased during special offers, discounts, or clearance sales are not eligible for cancellation.
7. Exceptions
- We reserve the right to make exceptions to this policy in extraordinary situations, at our discretion.
1. Deadline for Requesting Cancellation.
- Customers may request cancellation of their purchase within the first 24 hours after placing the order. After this period, cancellation requests will not be accepted, as the order will be considered in the process of being shipped.
2. Procedure for Requesting Cancellation.
- To request cancellation, the customer must send an email to info@gemahome.net with their order number and purchase details. They may also contact us through our customer service department at [telephone number] during business hours.
3. Refund
- If the cancellation is approved within the established time frame, a full refund will be processed using the same payment method used to make the purchase. The refund may take between 5 and 7 business days to appear in the customer's account, depending on the payment service provider.
4. Orders that have been shipped
- Once an order has been shipped, it cannot be cancelled. In this case, the customer must wait to receive the product and then follow the return policy if they wish to return the item.
5. Personalised or custom-made products
- Cancellations are not accepted for personalised or custom-made products, as they are created specifically according to the customer's specifications.
6. Products on Sale
- Products purchased during special offers, discounts, or clearance sales are not eligible for cancellation.
7. Exceptions
- We reserve the right to make exceptions to this policy in extraordinary situations, at our discretion.