Terms of service
Gema Home Terms of Service
Effective date: 24 March 2024
Welcome to Gema Home These Terms of Service govern the use of our website www.gemahome.com (hereinafter, the ‘Site’) and the purchase of products offered through it. By accessing or using our Site, you agree to be bound by these Terms of Service.
1. General Information
1.1. Ownership of the Site: The Site is operated by Gema Home, a registered trademark dedicated to the sale of exclusive home textiles.
1.2. Contact: For any queries, you can contact us by email at info@gemahome.net.
2. Acceptance of Terms
By using our Site and making purchases from Gema Home, you confirm that you have read, understood, and accepted these Terms of Service, as well as our Privacy Policy. If you do not agree with any of these terms, we ask that you refrain from using the Site.
3. Account Registration
3.1. Personal Data: To make a purchase on our Site, we may ask you to create an account by providing accurate, complete, and up-to-date information.
3.2. User Responsibility: You are responsible for maintaining the confidentiality of your account and password. Gema Home will not be liable for any unauthorised use of your account.
4. Products and Prices
4.1. Product Descriptions: We try to make the images and descriptions of the products on the Site as accurate as possible. However, we do not guarantee that the product images accurately represent the product received due to variations in screens or devices.
4.2. Product Availability: All products are subject to availability and may be discontinued without prior notice.
4.3. Prices: We reserve the right to change product prices at any time. Prices shown on the Site include applicable taxes, unless otherwise indicated.
5. Orders and Payments
5.1. Order Processing: Once an order has been placed, you will receive a confirmation email. We reserve the right to refuse any order for justified reasons (lack of stock, payment issues, etc.).
5.2. Payment Methods: We accept various payment methods, including credit cards, debit cards, and electronic payments (such as PayPal or Klarna). Payments will be processed securely through our payment gateways.
5.3. Order Cancellation: You may cancel your order within 24 hours of purchase. If the order has already been processed, you must follow the return process.
6. Shipping and Delivery
6.1. **Shipping Costs and Times:** Shipping costs and times will be indicated at the time of purchase. We offer various shipping options and, on occasion, free shipping promotions.
6.2. **Shipping Responsibility:** Once the order is delivered to the courier company, Gema Home is not responsible for delays caused by the carrier.
7. Returns Policy
7.1. Returns and Exchanges: You have the right to return or exchange products within 14 days of receipt, provided that the product is in perfect condition and in its original packaging. The shipping costs for returns shall be borne by the customer, unless otherwise indicated.
7.2. Refunds: Once we receive and verify the condition of the returned product, we will process the refund using the same payment method used for the purchase.
7.3. Non-Refundable Products: Some personalised or discounted products may not be eligible for returns or refunds. This will be indicated at the time of purchase.
8. Intellectual Property
All content, images, text, and graphics on the Site are the exclusive property of Gema Home and are protected by intellectual property laws. It is not permitted to reproduce, distribute, or use this content without prior authorisation.
9. Liability
Gema Home shall not be liable for any indirect or incidental damages resulting from the use of our Site or the purchase of products. Our liability in any case shall be limited to the purchase price of the product in question.
10. Modifications to the Terms of Service
We reserve the right to modify these Terms of Service at any time, and we will notify you of such changes by posting an updated version on the Site. Your continued use of the Site following the modification constitutes your acceptance of the revised terms.
11. Applicable Law
These Terms of Service shall be governed by and construed in accordance with the laws of Toledo, Spain. Any dispute relating to these terms shall be subject to the jurisdiction of the courts of Toledo.
12. Contact
For any questions regarding these Terms of Service, you may contact us via email at info@gemahome.net.
Effective date: 24 March 2024
Welcome to Gema Home These Terms of Service govern the use of our website www.gemahome.com (hereinafter, the ‘Site’) and the purchase of products offered through it. By accessing or using our Site, you agree to be bound by these Terms of Service.
1. General Information
1.1. Ownership of the Site: The Site is operated by Gema Home, a registered trademark dedicated to the sale of exclusive home textiles.
1.2. Contact: For any queries, you can contact us by email at info@gemahome.net.
2. Acceptance of Terms
By using our Site and making purchases from Gema Home, you confirm that you have read, understood, and accepted these Terms of Service, as well as our Privacy Policy. If you do not agree with any of these terms, we ask that you refrain from using the Site.
3. Account Registration
3.1. Personal Data: To make a purchase on our Site, we may ask you to create an account by providing accurate, complete, and up-to-date information.
3.2. User Responsibility: You are responsible for maintaining the confidentiality of your account and password. Gema Home will not be liable for any unauthorised use of your account.
4. Products and Prices
4.1. Product Descriptions: We try to make the images and descriptions of the products on the Site as accurate as possible. However, we do not guarantee that the product images accurately represent the product received due to variations in screens or devices.
4.2. Product Availability: All products are subject to availability and may be discontinued without prior notice.
4.3. Prices: We reserve the right to change product prices at any time. Prices shown on the Site include applicable taxes, unless otherwise indicated.
5. Orders and Payments
5.1. Order Processing: Once an order has been placed, you will receive a confirmation email. We reserve the right to refuse any order for justified reasons (lack of stock, payment issues, etc.).
5.2. Payment Methods: We accept various payment methods, including credit cards, debit cards, and electronic payments (such as PayPal or Klarna). Payments will be processed securely through our payment gateways.
5.3. Order Cancellation: You may cancel your order within 24 hours of purchase. If the order has already been processed, you must follow the return process.
6. Shipping and Delivery
6.1. **Shipping Costs and Times:** Shipping costs and times will be indicated at the time of purchase. We offer various shipping options and, on occasion, free shipping promotions.
6.2. **Shipping Responsibility:** Once the order is delivered to the courier company, Gema Home is not responsible for delays caused by the carrier.
7. Returns Policy
7.1. Returns and Exchanges: You have the right to return or exchange products within 14 days of receipt, provided that the product is in perfect condition and in its original packaging. The shipping costs for returns shall be borne by the customer, unless otherwise indicated.
7.2. Refunds: Once we receive and verify the condition of the returned product, we will process the refund using the same payment method used for the purchase.
7.3. Non-Refundable Products: Some personalised or discounted products may not be eligible for returns or refunds. This will be indicated at the time of purchase.
8. Intellectual Property
All content, images, text, and graphics on the Site are the exclusive property of Gema Home and are protected by intellectual property laws. It is not permitted to reproduce, distribute, or use this content without prior authorisation.
9. Liability
Gema Home shall not be liable for any indirect or incidental damages resulting from the use of our Site or the purchase of products. Our liability in any case shall be limited to the purchase price of the product in question.
10. Modifications to the Terms of Service
We reserve the right to modify these Terms of Service at any time, and we will notify you of such changes by posting an updated version on the Site. Your continued use of the Site following the modification constitutes your acceptance of the revised terms.
11. Applicable Law
These Terms of Service shall be governed by and construed in accordance with the laws of Toledo, Spain. Any dispute relating to these terms shall be subject to the jurisdiction of the courts of Toledo.
12. Contact
For any questions regarding these Terms of Service, you may contact us via email at info@gemahome.net.